PARIS - It was recent sunny morning in this city's fashionable Marais district, Marion Bayod squeezed behind a tiny table at The Cactus, a neighborhood coffee She has frequented for years. She cast a sidelong glance at a Starbucks across the street.
"I never go Into Starbucks, it's impersonal, the coffee is mediocre, and it's expensive," Ms. Bayod, a 35-year-old masseuse, Said as-a waiter greeted her by name and Quickly Brought her usual espresso. "For us, it's like another planet."
Nearly a decade After venturing into Europe, Starbucks is still laboring to lure people like her. Despite strong engineering a turnaround in the United States and Growing steadily in Asia, where 'Starbucks is still a novelty, the company HAS struggled here on the Continent That Gave birth to cafe and coffeehouse culture.
Now, Starbucks is embarking on a multimillion-dollar campaign to win over more of Europe's coffee aficionados - with a makeover of Hundreds of upscale stores to cater to year ingrained coffee culture, and beverages and blends Adjusting to the following regional fickle palates.
France may Prove Particular challenge. Promenade was Parisian boulevard with a paper coffee cup? It does not happen! Is not it just done.
After eight years spent 'setting up French 63 Starbucks stores, the company never HAS Turned a profit in France. And Even in the share of Europe's Where the company does make money, sales and profit growth lag far behind results in the Americas and Asia.
Europe's debt crisis and sluggish economy are a factor. So are high ferent European and Labor costs: Which impinge on profits more Than in Any Other Region in Which Operates Starbucks. Aim the biggest challenge may lie in tailoring the Starbucks experience to appeal to a Variety of European Tastes.
"Europe is critically significant for our future," Said Troy Alstead, the company's chief financial officer. "We have-nots always put our best foot forward, 'he added, but" We Know We Can Have a bigger impact. "
To be sure, Starbucks HAS PLENTY of European fans. Whether in Amsterdam, Berlin or London, or Even Among subsets of Parisians, Starbucks stores are packed with urbanites Often, tourists and laptop-wielding young people embrace the coffee chain Who hast year avatar of American popular culture.
"We see stars like Kim Kardashian in magazines all the walking around with a Starbucks," Daphka Montiero, a 19-year-old Parisian and aspiring fashion designer, as she licked the cream off a five-euro ($ 6.50) Frappuccino, across from Ms. Bayod's preferred coffee. "My friends and I come Because it's hip."
That may be. Starbucks Struggles aim to make money from people like her.
While a New Yorker might grab a coffee to go - carry-out orders are one of the company's biggest money-makers - French friends tends to sit When They sip. So Starbucks is Having to invest huge Amounts to Give icts blinds additional seating space in France, along with Other renovations.
Michelle Gass, last fall Who Became the chief of operations for Starbucks Europe, the Middle East and Africa, Recently Took year anthropological tour to try to better Understand the varying wants and Needs of coffee lovers at the company's European local.
"In Markets Where There is entrenched year coffeehouse culture, like Paris or Vienna, and II was expecting to hear more Requests To Be like them," Ms. Gass said. "But I Heard the opposite - people want the true Starbucks experience."
Because mean different things That Cdn different to Europeans, though, the company HAS Hundreds of hours Devoted to Studying the variations. The British, for example, are quite happy to drink takeaway coffee, so Starbucks is schedule Hundreds of drive-through locations in Britain.
And Britons like lattes, although Many Consider the version of Starbucks too watery. So baristas in Britain Recently Began Adding a free extra shot of espresso.
Across the channel, however, 60 percent of French people prefer espresso, while only 20 percent Cdn stomach an "Americano outdoor fireplace." And yet, Many find That Tastes too charred Starbucks espresso, coffee Even by French standards. So Just Two weeks ago in Paris, the company has Introduced lighter "blonde" espresso roast.
And Then There is the issue of service. To humanize icts chain-store reputation, Earlier this month Starbucks baristas icts HAD THROUGHOUT Europe start wearing nametags.
In London, an experiment is Under Way to take customers' orders and With Their names then address em by name When filling it. Participating employers get a free coffee, drank Many Others Have Twitter lit up with complaints about bogus, American-style chumminess.
Other exchanges in the way baristas operate– They Now keep milk Within Arms' Reach of the steamer, for instance - are Meant to Overcome the Continental curse of slow service.
The Most visible innovations, though, Involve "concept" stores Designed to make a Starbucks feel more like a trendy neighborhood shop. Last month in Amsterdam, the company's chief executive, Howard Schultz, the ribbon was cut when consoling space with local woods and avant-garde architecture, Including a workshop for poetry readings.
In Paris, the company has rustic Recently Gave facelift to the Starbucks near the Paris Opera. A VAST store near the Louvre got a modern makeover, featuring a sleek, wood coffee bar. And the Starbucks on the high-rent Boulevard des Capucines is a sumptuous lobby Adorned with velvet chairs, chandeliers and a gilt-leaf ceiling depicting cherubs aloft in a blue sky.
As it adjusts, Starbucks Cdn consult the history of Two Other big American food chains. Burger King WAS Forced to shutter 39 stores icts in France in 1997 After ict ict strategy of Directly transplanting American model, without local adaptation, failed.
McDonald's, by contrast, HAS Rapidly grown in France and in Europe over the years by fine-tuning as needed, like using French cheeses, meats and Mustards; Preserving local architecture In Some icts of showcase stores, and more Recently, Creating a In Some coffee area locations to Accommodate coffee-sipping patrons.
It is too soon to know how well Starbucks's new strategy might buoy icts European Financial Results.
The company posted record earnings of $ 3.4 icts one billion worldwide in Most Recent Quarter, and Its stock rocketed to $ 53 HAS, up from $ 8 in 2008. Purpose in Europe, the weak economy continued to stunt sales.
In the quarter ended in December That, Starbucks sales in European beens That HAD open at least 13 months rose by only 2 percent. That Was well below the 9 percent growth in the Americas and 20 percent in Asia.
Starbucks's profit margins are much thinner aussi in Europe, as a result of high real estate Costs and Labor Laws That require Relatively high employee WAGES and Benefits.
Goal executive are so confidant In Their strategy That They Are Planning Hundreds of new stores in Europe, from Paris to Moscow, Beyond the 1.700 Already in place. To corral "captive audiences," Said Ms. Gass, Starbucks Plans to put Many of the new locations in airports and railway stations on the Continent.
Some analysts see a risk of overexpansion, noting the global recession That in 2008 and 2009 Mr. Forced Schultz to close more Than 900 locations worldwide and one million cut $ 580 in component costs.
In Europe, "it's possible the business more profitable and Could Become Focused-through closure of the blinds," or by leaving altogether Some Markets, Said John Ivankoe, an equity research analyst at J. P. Morgan in New York.
Ms. Gass scrap the doubters.
"In Europe, there 's no concern about us Being oversaturated - quite the opposite," she said. "It sounds like a lot. Goal when you're walking the streets of Paris, Compared with Manhattan, you Have to go find 'em. It's not like you-can turn a corner and a Starbucks Will Be Two blocks away. "
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